Please keep checking this page as we compile information, heath services and education services that have successfully helped other families supporting a child or teen experiencing school phobia/ school refusal.


Crisis support

If you’re in need of immediate support or medical assistance contact one of these services

Emergency – call triple zero, 000

Lifeline – 24-hour Crisis Support Chat phone 13 11 14

School Phobia/ School Refusal Australia

This closed Facebook group was set up to help Australian parents and carers with children and teens displaying signs of school phobia which is also known as school refusal. Many who have experienced supporting a child or teen unable to attend school call it ‘school can’t’. In this group you’ll find parents and carers who have walked in your shoes and information about our peer support group meetings.


Parent Lines

Parentline: A confidential telephone counselling service providing professional counselling and support for parents and those who care for children

Parentline Australian Capital Territory phone 02 6287 3833 (9am to 5pm, Monday to Friday)

Parentline New South Wales phone 1300 1300 52 (9am to 9pm Monday to Friday, 4pm to 9pm Saturday and Sunday)

Parentline Queensland and the Northern Territory phone 1300 30 1300 (8am to 10pm, 7 days a week)

Parentline South Australia phone 1300 364 100 (24 hours a day, seven days a week)

Parent Line Tasmania phone 1300 808 178 (24 hours a day, 7 days a week).

Parentline Victoria phone 13 22 89 (8am to midnight 7 days a week)

Western Australian parenting lines

Parenting websites

Raising Children – the Australian Parenting Website Raising teens (12 – 18) includes resources on behaviour; communicating and relationships; development; entertainment and technology; health and wellbeing; and school, education and work.

Parenting Strategies  provides parenting strategies for prevention depression and anxiety in children (ages 5-11) and teens (12-17).